Warranty

Warranty

Spiral Stair Warehouse 5-Year & Lifetime Warranty

Spiral Stair Warehouse warrants all Metal Spiral Stair Kits against defective material and workmanship for a period of five years from the date of delivery and a lifetime warranty on metal fabrication. If you have any questions please e-mail us at sales@spiralstairwarehouse.com or call at 1-877-782-4779

Spiral Stair Warehouse will replace any damaged or defective part that is returned to us, with prior authorization, during this period at no cost. In addition, we will warrant the fabrication of any metal parts for the life of the staircase, which includes all welds on the staircase from cracking or breaking. Although, the warranty shall only apply in accordance with our installation procedures, and shall not apply to any damage suffered from unexpected natural disasters, vandalism, or an “Act of God”.

Exterior Primed Steel or Powder Coated Steel Stairs

The warranty is voided on any primed steel or powder coated steel staircase that is used for an exterior application. While these specific stairs can perform outside with the proper maintenance, it is the customer’s choice to use these stairs outside. The Hot-Dipped Galvanized finish will have a one-year warranty. Spiral Stair Warehouse recommends using an all-aluminum staircase with a mill finish or powder coat finish for exterior applications which we will warrant for a period of 5 years.

Custom Orders

Custom Orders may not be returned or exchanged. Custom orders include, without limitation, any non-standard Stair Kit, multi-story units, Welded Stairs, Aluminum Kits, well rails of any kind, and any other custom work.

Exchange Policy for online Metal Spiral Stair Kit Orders

Standard Stair Kits (“Kit”) on which assembly has not begun may be exchanged for credit* towards a different diameter Kit provided that The Iron Shop receives the customer’s written exchange request no later than 90 days from the date of customer’s receipt of the original Kit.

*All returns are subject to a 15% restocking charge, which will be deducted from the credit allowed towards a different Kit. Further reductions may be made, at Spiral Stair Warehouse’s sole discretion, on credit after returned Kits are inspected. Refunds will be calculated according to the following formula: Total Purchase Price (including tax) less shipping, handling, destination, insurance charges less 15% restocking fee.

Cancellation Policy for online Metal Spiral Stair Kit Orders

Custom Orders may not be cancelled for a refund after 5 business days from the date of order. Custom orders include, without limitation, any non-standard Stair Kit, multi-story units, Welded Stairs, Aluminum Kits, well rails of any kind, and any other custom work.

  • SPIRAL STAIR WAREHOUSE WILL NOT BE RESPONSIBLE FOR ANY REPAIR WITHOUT PRIOR WRITTEN APPROVAL.
  • ALL FREIGHT CHARGES ON EXCHANGES AND RETURNS WILL BE PAID BY THE CUSTOMER.
Spiral Stair Warehouse
a division of M. Cohen & Sons, Inc.
447 Marpit Drive
Broomall, PA 19008

1 (877) 782–4779